The Standard for Call Center Best Practices
The Covid-19 crisis has accentuated the roles of call centers across industries all over the world! The self-assisted digital services are gaining traction using ai as co-pilot in customers' digital interactions.
GCCMI provides a performance blueprint + status and recognition to SME call centers worldwide by assessing and certifying them against a set of practical and culture-fit call center management practices; even in time of crisis
The Future of Call Centers
GCCMI foresees that the future of call centers is digitally bright. Leading call centers of tomorrow will integrate cloud computing with telecommuting.
Get your Application
Contact GCCMI now to start assessing your call center performance FREE today. Pay after receiving overall score results. Check out accreditation process now!
Certify Your CC Channel
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It is not about benchmarking performance or collecting and achieving statistical indicators, but rather it is about your own set of call center management practices.