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Accreditation / Certification Benefits

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Eligibility Criteria

 

Who is the target audience? The assessment based on GCCMI CCBP-SS 2.900 Standard Set is meant for Customer Experience Executives, Contact Center Directors, and Managers who want to measure their call center implementation degree against GCCMI CCBP-SS 2.900 Standard Set, and effectively apply the implementation methods for realizing performance excellence.

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What’s the takeaway value? Why assess your call center implementation against the GCCMI CCBP-SS 2.900 Standard Set?

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By filling the Site Certification Application Form (SCAF), you will discover improvement opportunities and blind spots in your rear view call center mirror. You will also learn many practices that could yield elevated performance simply by rating yourself on each performance management characteristic item. As a reward of functioning and obtaining 70% assessment score (CC-PASS), you will receive a personalized assessment report along with a performance excellence certificate for the adoption and implementation of GCCMI CCBP-SS 2.900 Standard Set

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  • Learn practical tips for increasing your performance standards

  • Gauge your performance against call center practices

  • Rate yourself on 66 items (performance characteristics) across 11 call center best practices

  • Get a personalized assessment report with performance gears for focus areas

  • Obtain your physical site certificate

  • Gain access to performance related tools

 

Who can be certified? You are eligible to be certified if:

  1. You operate a small or large medium center (5 to 200 seats)

  2. You care for your the well-being of your Agent talent

  3. You have an inbound center with at least an Automatic Call Distributor (ACD) available

  4. You have confidence in your call center talent or people

  5. You fully understand the value of the call center to your organization or brand

  6. You have a strong understanding of call center dynamics

 

Benefits and Features

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Benefits of the GCCMI Call Center Certification:

  • Adopt and implement a global set of call center best practices

    • GCCMI CCBP-SS 2.900 offers blueprint for elevated talent standards or action plan through a set of performance management characteristics.

  • Implement wellbeing management practices

    • Prevention measures, work-from-home, points system, etc.​

  • Enhance your call center performance

    • The assessment report outlines improvement areas coupled with through performance gears (access to GCCMI tools)

  • Apply ai tools in workplace

    • Even before successfully certifying your call center,  you will gain access to GCCMI call center performance gears

  • Affirm your site panache and prestige

    • Create pride in the workplace.

  • Advance your career

    • Certification for the call center you’re managing — it is categorically a career-fulfilling move.

  • Reward your workforce for inclusivity on a job well done!

    • Yes, celebrate. Once your call center earns the certificate, go for a virtual party

  • Value delivery

    • Not only upon completion of the assessment, but pay for certificate after achieving your PASS mark

  • Boost your competitive advantage

    • Here is one more way to stay ahead of your competition

  • Earn global recognition

    • In the call center community and beyond

 

Features of the GCCMI Call Center Certification:

  • All Online

    • There is no consultant visit, conference calls or coaching.

  • Simple and Scalable

    • Applicable to all call centers worldwide

  • Call Center Segment Fit

    • B2B and B2C across SME call centers

  • Fast-Tracked

    • The call center will receive the certificate in less than 1 month

  • Non-Quantitative

    • The certification is not based on quantitative statistical indicators. You don’t have to dive into that pool of data but rather comply with a qualitative set of management practices.

  • Crisis Fit

    • Suitable for Covid-19 crisis performance impact 

  • Size Works

    • Whether your center size is 5 or 200 seats, you’re in!

  • Tech Lite

    • Even if your CC is adopting a minimum level of technology [at least an ACD for inbound operation or lead system for outbound operation], you’re in!

  • Budget friendly

    • No more allocation of high budgets. You’d probably pay for GCCMI certification what you regularly pay as equivalent to a 5 day annual training!

  • Valid for 2 years from the date the certificate was issued

Certify Your Call Center Now!

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